1-2/ Quality Manual (Quality Management System, QMS) details

Policy

Establishing the Quality Policy

A factory management shall set, implement and maintain a quality policy that:

· Suitable for the purpose, context and strategic direction of the organization.

· Can be used as a framework for setting quality objectives.

· Includes a commitment to satisfy applicable requirements.

· Includes a commitment to satisfy applicable requirements.

· Includes a commitment to continual improvement of the QMS.

 

The Quality Policy statement is

The organization aspires to be the leading and professional Quality service in achieving customer satisfaction by

· Providing excellent quality standard services which exceeds customer requirements.

· Continuously monitor and fulfil customer required project deadline.

 

And we are committed to continuously improve the effectiveness of our services by implementing and complying to all requirements required by ISO 9001: 2015 standard.

 

Communicating the Quality Policy

The quality policy is a document that is:

· Available and maintained as documented information according to Documented Information of this Quality Manual.

· Communicated, understood and implemented within the organization according to Awareness of this Quality Manual.

· Available to relevant interested parties, identified of this Quality Manual.

        

Organizational Roles, Responsibilities and Authorities

Top management shall

· Assign roles, responsibilities and authorities and;

· Ensure that they are communicated and understood within the organization.

· Ensure the conformity of the QMS to the requirements of the ISO 9001 Internal Standard.

 

This will be achieved through a) Internal auditing according to Internal Audit of this Quality Manual. b) Conducting management reviews according to the Management Review of this Quality Manual. c) Being aware of every staff according to Awareness of this Quality Manual.

 

· Ensure that the processes are delivering their intended outputs. This will be achieved through Business Process Mapping, Project Management Process Sequence.

· Ensure that the processes are delivering their intended outputs.

· Report on the performance of the QMS and on opportunities for improvement, according of this Quality Manual.

· Ensure the promotion of customer focus throughout the organization.

· Ensure that the integrity of the QMS is valid and maintained when changes to the QMS are planned and

Includes a commitment to continual improvement of the QMS.

 

PLANNING

Actions to Address Risks and Opportunities

A factory  shall plan for the QMS according of this Quality Manual. The objective of planning shall be to:

· Provide assurance that the QMS will be able to achieve its intended results.

· Enhance the desirable effects.

· Prevent, or reduce, undesirable effects.

· Achieve improvement.

 

The Company shall plan actions needed to address the relevant risk and opportunities.

The organization shall also determine and plan the integration and implementation of these actions into its QMS processes according of this Quality Manual. The planned actions shall be proportionate to the anticipated impact on the conformity of products and service.

 

Quality Objectives and Planning to Achieve Them

 The organization shall determine and establish quality objectives at the relevant functions, levels and processes needed for the QMS. The organization shall maintain the quality objectives as documented information.

 

The quality objectives are

· Improve on-time delivery to 100% closing cases within 30 days

· Reduce re-work to 10% of the total volume

· The quality objectives of the organization are:

· Consistent with the quality policy.

· Measurable.

· Considerate of the applicable requirements.

· Relevant to conformity of products and services and to enhancement of customer satisfaction.

· Monitored.

· Communicated.

· Updated as appropriate.

· Quality objectives is reducing the  defect  rate to  2.5 % 

 

The planning achieving the quality objectives of the organization shall determine;

· Required actions.

· Required resources.

· Responsible persons.

· Completion timeline.

· Evaluation of results.

 

Planning Of Changes

The organization shall carry out changes to the QMS when necessary in a planned manner according to   this Quality Manual.

When planning for changes, the organization shall consider:

· The purpose of the changes and their potential consequences.

· QMS integrity

· Resources availability.

· The allocation or reallocation of responsibilities and authorities.