1-1/ Quality Manual (Quality Management System, QMS) details

Scope of Quality Management System (#Scope of QMS)

 

The organization shall establish, implement, maintain and continually improve a quality.

The management system, including the processes needed and their interactions, in accordance with the requirements of the International Standard.

 

To ensure this outcome, the organization shall

 

· Determine the required process input and the expected process output as well as their sequencing and interactions. This can be accomplished through utilizing methods such as Product, Process Evaluating and Management Process Sequence.

· Determine and apply the criteria and method.

· Determine the resources required.

· Assign responsibilities and authorities.

· Address risk and opportunities, according to the risk-based thinking found in the Quality Standard.

· Evaluate the processes and implement any required changes to ensure the objectives of these processes.

· Continuously improve these processes as well as the QMS itself.

 

The organization has adopted a process approach to its QMS. The key process groups are

· Leadership and planning processes;

· Customer and stakeholder processes;

· Service development processes;

· Evaluation and improvement processes.

 

 

KEY PERFORMANCE INDICATORS (KPI)

We utilize key performance indicators (KPI) that reflect our objectives to control and monitor our processes. KPI also enables assessments that help in determining the risks and opportunities inherent to each process.

We utilize trend analysis and various indicators with regard to nonconformities.

Other relevant data that influence our assessment of our processes are audit results, customer satisfaction data, process performance and the conformity of our service.

 

<KPI list>

- Productivity

- Quality

- Absenteeism

- On time delivery

 

 

LEADERSHIP

 

- Leadership General Requirements

A factory management of the organization shall demonstrate its leadership and commitment regarding the QMS by;

· Assuming accountability for the effectiveness of the QMS.

· Verify the existence of a quality policy and quality objectives for the QMS and continue to ensure their alignment and compatibility with the organization’s context and strategic direction.

· Assuming accountability for integrating the requirements of the QMS into the organization’s business processes.

· Advocating and setting expectations for utilizing process approach and risk-based thinking.

· Provisioning the required resources for the QMS.

· Stressing the prioritization of an effective quality management and the importance of conforming and adhering to the quality management requirements.

· Verify that the QMS is achieving its specified results.

· Continuously engage, direct and support individuals who can contribute to the effectiveness of the QMS.

· Nourishing a culture of improvement.

· Demonstrating leadership through supporting other relevant management roles as it applies to their area of responsibility.

 

Leadership Customer Focus

The customer is the primary priority of the QMS.

Hence, top management will demonstrate leadership and commitment in regard to the customer by:

· Determining, comprehending and consistently meeting all customer requirements as well as applicable statutory and regulatory requirements.

· Determining and addressing risks and opportunities that affect conformity of products and services and the ability to enhance customer satisfaction.

· Maintaining the focus on enhancing customer satisfaction.